Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Equipment Maintenance
Planning and doing the basic maintenance on equipment.
Repairing
Repairing machines or systems using the right tools.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Equipment Selection
Deciding what kind of tools and equipment are needed to do a job.
Quality Control Analysis
Testing how well a product or service works.
Reading Comprehension
Reading work-related information.
Operation and Control
Using equipment or systems.
Active Listening
Listening to others, not interrupting, and asking good questions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Chemistry
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
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